Covid-19 : How Morzine is preparing for your winter holiday in safety

Information on this page is updated regularly
 

Morzine is ready and waiting to welcome you

The lifts will sadly not be able to open for the Christmas holidays, but Morzine will still be open for holidaymakers to enjoy the fresh mountain air and activities. Boutiques will be open and our restaurants are already offering takeaway meals. We will have full information on the available activities and entertainment in a few days’ time, and thank you for your patience, and above all your support.
 
This winter, more than ever we’ll want to experience the joys of skiing, of freedom and nature, but we will want to feel safe while we do so. The mountains offer an incredible natural playground, and with the vast space of the Portes du Soleil spread out across 600km of skiing, there is plenty of space for everyone to feel at ease as they enjoy the fresh air. We’re taking safety seriously and are busy working on what is needed to ensure you can relax and enjoy time in Morzine. The summer season enabled us to put lots of measures into place, that will be carried over into winter, but adapted as necessary according to how the situation and government guidelines evolve. Strict hygiene measures will be in place, activities will be specially adapted, but the same fresh open spaces will be available to enjoy in safety.
 
Whether you’re at the lifts, Tourist Office, your accommodation, local transport, or our shops and restaurants you’ll be expected to wear a mask, will find hand sanitizer available, as well as the now ubiquitous reminders to wash your hands! We take your safety seriously and are putting all the necessary measures into place. 
 
Mask-wearing is obligatory in all enclosed spaces.
Hand sanitiser is available.
Contact areas are regularly and thoroughly disinfected.

Distancing instructions and signs are in place. A one-way system must be followed in many businesses and the Tourist Office.
 


Morzine working on your safety

 
A special Morzine-Avoriaz Covid task force has been established by the Mairie (local government) which will meet regularly and communicate all important information to local businesses and the public. Special assistants will be employed throughout winter to ensure that sanitary rules are being obeyed and that visitors are safe. Before arrival tourists will be provided with information on the restrictions in place locally, so you can arrive prepared, even if the rules differ from your home country. A season long testing station will be established so you can be rapidly tested on site if whilst in Morzine you learn you are a contact case or fall ill.
 
We ask you to comply with all measures put into place to ensure your safety. If you are unsure your accommodation provider can help inform you, and the Tourist Office will answer any questions you have.


Accommodation & Booking


Risk free reservations

Morzine Réservation will refund all sums paid by the customer (excluding reservation fee) in the event of cancellation requested by the customer in the following cases :
- Lockdown
- Travel restrictions
- Quarantine imposed in your town or country
- Ski resort closure due to sanitary situation
These measures have to be in effect at the moment of your stay.
Official proof will be required for any request for refund.
In all other cases, the general cancellation conditions will apply
 
To insure against further eventualities, Morzine Réservation has adapted special cancellation policies taking into account the Covid-19 pandemic for the winter 2020/2021, so that you can book your skiing holiday with complete peace of mind.
Furthermore, in case of personal problems related to COVID-19, you have the possibility to subscribe to our optional cancellation/assistance/repatriation insurance (4% of the amount of the stay) which covers the following cases* :
- You are in quarantine because you are COVID-19 positive,
- You are ill with COVID-19 and cannot travel upon confirmation from your doctor,
- A relative is seriously ill (hospitalisation/death),
- Cancellation for denied boarding due to a temperature check.
* Refunds within the conditions of the cancellation insurance.

Please note that certain activities usually open in winter may be closed or limited in use by administrative decision. This does not constitute grounds for compensation or cancellation without charge.


Travel


The free bus services will be running, as well as taxi services from the airport and train stations with safety measures in place.
 
Morzine is one of the closest resorts to drive to from the UK, Holland, Belgium and Northern France. If you prefer not to use public transport you can find details of how to reach us by car on our travel page.


Skiing

 

The Ski Area

The Portes du Soleil ski area is planned to open as soon as the government allows us to.
New procedures were put into place across the Portes du Soleil this summer to ensure the safety of everyone. The lift companies implemented all health and safety measures specified by the government, in collaboration with the national operating body for ski areas. Currently the Portes du Soleil lift operators are not planning to reduce numbers on the lifts, but keep 100% of capacity this winter, and mask wearing is not compulsory whilst skiing, but is on the lifts.
 
You are encouraged to buy online to beat the queues and avoid contact with people –> Bonus: ski passes are cheaper on line.
Total reimbursement of unused passes is offered. Information on the cancellation and reimbursement conditions for ski passes is at the bottom of this page.
 

Ski Schools

There is currently no planned limit on the number of skiers in group lessons, but masks need to be worn at the beginning of the lesson by everyone over the age of 11. All material used is also disinfected between each use. All ski schools offer private lessons, and many offer small size group lessons, so you can choose the format that suits you.
We encourage you to book online to reduce contact on site. Any reservation that is cancelled due to Covid-19 will be fully refunded (proof needed). Please check with your provider at the time of booking for details.
 

Ski Rental 

All material is disinfected between each rental for your safety. Book online in advance to ensure a fast service and the best prices.
 

Events and Entertainment

 
Our event and entertainment programme has been adapted to comply with health rules. Please check out our major events here and the weekly entertainment for your preferred dates here.
 

It's not all about skiing!

 
We also have a huge range of other activities, most of which are outdoors in the fresh open air. Find all the details of what’s on offer from an outdoor ice rink, to snowshoeing to sledging here.


Tourist Office Opening Hours

 
The Morzine-Avoriaz tourist office is currently closed to the public, but will reopen as soon as the government allows it.
 
To ensure our services in the meantime, the full team can still be reached by telephone and by e-mail.
 
The welcome desk can be reached by email and telephone from Monday to Saturday at our usual hours (9am-12pm and 2-6pm).
04 50 74 72 72
info@morzine-avoriaz.com
 
Morzine Resa is closed to visitors, but can be reached by email and telephone from Monday to Friday at our usual hours  (9am-12 et 2pm-6pm).
04 50 79 11 57
resa@morzine-avoriaz.com



Don’t forget that skiing is an activity that takes part outside, with equipment such as gloves and goggles, that help protect users!
For this winter, rest assured that we will continue to adapt and implement the appropriate health and safety measures to make sure your stay in Morzine is both the unforgettable holiday you’ve been dreaming of, and safe.
 

Ski pass cancellation and refund Policy

 
Morzine Les Gets ski pass
 
• Holiday ski passes  
Refund of unused ski passes (supporting documents required):
If you want to cancel your order, your unused ski passes* (even those purchased as part of our early booking offers) will be refunded free of charge, with supporting documents.
Please send us your request in writing to the following email address contact@ski-morzine.com no later than the first day of validity of your ski pass.
*Excludes special offers, flash sales and season passes.
 
• Season Passes
Cancellation and refund of Morzine-Les Gets season passes up until the opening date of the ski area:
Your Morzine-Les Gets season pass will be cancelled and refunded* if you make a request in writing to the following email address contact@ski-morzine.com by 11 December.
*Minus an administration fee of 40€. Refunds will be made within one month.
Compensation policy in the event of closure due to force majeure:
 
In the event of interruption to service of all the ski lifts due to force majeure (please refer to our general terms and conditions of sale) resulting in it being impossible to use your season pass for 15 consecutive days, compensation will be provided for Portes du Soleil and Morzine-Les Gets season passes in the form of a credit note or refund corresponding to the number of weeks of closure multiplied by the price of the season price divided by the originally planned number of weeks of opening minus one unpaid day at the applicable basic rate.
 
Avoriaz skipasses (SERMA)
 
Sanitary measures and special conditions of sale of SERMA ski passes for the next winter season.
Note: a significant easing of cancellation and refund conditions to best meet customer expectations in the current situation. 
 
Cancellation and reimbursement conditions are specified in the T&Cs of the ski lift companies and those of SERMA remain unchanged.
Our T&Cs have been updated accordingly and you can download them by clicking here.
 
Portes du Soleil Ski passes 
 
• Early Booking : Free cancellation!
See general conditions of the offer.
Full refund of your Portes du Soleil ski pass for any reason linked to the Covid-19 epidemic (including but not limited to : confirmed diagnosis or contact with Covid, state of emergency, border closures, quarantine etc) subject to booking before 19/12/2020, cancellation until the day before your stay . Valid for passes of 5 -15 consecutive days.
 
• 3 TO 15 days ski : Free cancellation!
See special terms and conditions of sale for Portes du Soleil passes
 
Full refund of your Portes du Soleil ski pass for any reason linked to the Covid-19 epidemic (including but not limited to : confirmed diagnosis or contact with Covid, state of emergency, border closures, quarantine etc) subject to booking before 19/12/2020, cancellation until the day before your stay. Valid for passes of 3 -15 consecutive days.
 
• SEASON passes : Guaranteed cancellation up to the beginning of the winter season!
See special terms and conditions of sale for Portes du Soleil season passes.
 
Refund of your Portes du Soleil ski pass subject to booking before 11/12/2020. Valid for all season passes except those bought in the -50 % presale promotion in May 2020. Subject to admin charge (50€/55CHF).

Equipments & Services

  • Period :
    • All year
Morzine Réservation
26 Place du Baraty
Office de Tourisme
74110
MORZINE
Phone : +33 4 50 79 11 57
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Covid 19 : Hiver 2020-2021 - Mesures prises à Morzine pour un séjour en toute sécurité

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