Quality Commitments

QUALITY COMMITMENTS    
QUALITY AS A KEY TO IMPOSE MORZINE AS A DESTINATION OF EXCELLENCE.
 
 
If Morzine-Avoriaz has attracted a large national and international clientele, it is thanks to the quality of its tourism offer, regardless of the professionals involved in the relationship with the client.   Committed to «Qualité Tourisme» label since 2013 to reclassify the Tourist Office in category I and maintain the classification of the municipality of Morzine in tourist resort, we take this approach as an opportunity to formalize and improve which contributes to the value of our tourist services.  
In this perspective, the Tourist Office activates human and technical means to ensure a high level of quality in its service:  

Effectiveness of our organization
  • Formalization of working methods to perpetuate our know-how
  • Continuous training of the staff to increase knowledge of the tourism offer and develop new skills
  • Taking into consideration the protection of the environment in our activity  
Satisfaction of our customers
  • Improved customer listening
  • Quality and diversity of the information
  • Development of new technologies for better communication
Dynamics of continuous improvement
  • Creation of a local quality working group
  • Implementation of an action plan and improvements  
 
This question of quality must not be punctual and reduced to obtaining or not a label. The concern for quality must continually animate our thinking and our actions with as underlying concern the satisfaction of our customers. This satisfaction is at the heart of our tourism strategy because it contributes to the loyalty of our customers and, meanwhile, to the promotion of our destination.   Finally, with the “Qualité Tourisme” label, the Tourist Office creates a quality reference system through which it shares its working methods and its objectives with all socioprofessionals involved in tourism production to tend to collectively raise Morzine-Avoriaz as destination of excellence.