Covid-19: Morzine preparing your safe winter holiday

Presentation

To know the latest news on Covid19 in our department, click here.


Information on this page is updated regularly - Last update on the 29th of November 2021

Morzine is ready and waiting to welcome you

We want to experience the joys of the mountains, of freedom and nature, but we want to feel safe while we do so. The mountains offer an incredible natural playground, and with the vast space of the Portes du Soleil spread out across 600km of skiing, there is plenty of space for everyone to feel at ease as they enjoy the fresh air. We’re taking safety seriously and are busy working on what is needed to ensure you can relax and enjoy time in Morzine.
Strict hygiene measures will be in place, activities have been specially adapted, but the same fresh open spaces will be available to enjoy in safety. Whether you’re at the lifts, Tourist Office, your accommodation, local transport, or our shops and restaurants you’ll be expected to wear a mask, will find hand sanitizer available, as well as the now ubiquitous reminders to wash your hands! We take your safety seriously and are putting all the necessary measures into place.
 

Mask-wearing is obligatory in all enclosed spaces.

Hand sanitiser is available.

Contact areas are regularly and thoroughly disinfected.

Distancing instructions are in place 

and a onewaysystem must be followed in

many businesses and the Tourist Office

The health pass and your holiday

The health passport is needed in many situations in France for everyone aged 12 or older. 
This pass is your proof of vaccination - an EU or UK NHS certificate is accepted or a recent (under 24 hours) negative test, or proof of having had Covid-19 in the previous 6 months. As of the 15th of December, all over 65 year olds who had their final vaccine dose 7 months earlier will need a booster shot to keep their pass valid. On the 15th of January this will be extended to everyone.

Antigen tests are available in both of Morzine's pharmacies and PCR testing is available in the medical centre.
 
The pass is necessary to enter all leisure and cultural areas with over 50 people, which includes the pool and sports center (Palais des Sports) with the ice rink.
 
It is also needed to enter all cafés, bars and restaurants throughout France, as well as some shopping centres, hospitals and any long distance public transport. However under current guidelines the pass is not needed for the free buses in the village or the lifts.

The pass is also necessary for events and races of more than 50 people. Participants will need to show the pass when picking up their race pack.
 
The rules may evolve over the coming weeks and we will update this information regularly as the situation evolves.

Don't forget that a mask will be needed in all busy spaces where the pass is needed.
 
More information can be found here
 

Rules for ski lifts

Wearing a mask is compulsory from the age of 11 in all ski lifts and in the waiting lines. Masks are recommended for children aged 6 to 11. Only surface lifts and conveyor belts may be exempted from wearing masks if they are used by only one user at a time. Wearing a mask is not required while skiing. 

Skiers are required to wear a surgical mask or a category 1 fabric mask (AFNOR SPEC S76-001 certification). Concerning neck gaiters, only those that are filtering and certified will be allowed as an alternative to masks. Very practical for skiing and adapted to this protocol, approved neck gaiters can be put on and taken off in a few seconds.

Skiers must respect distances between people or groups of people travelling together in the waiting lines. Protective measures must be applied throughout the ski area. Lift operators will make hand sanitizer available at relevant locations. 

Under current rules the health pass is not needed to ski, however, if the pandemic situation deteriorates this protocol may be reviewed and adapted according to evolutions in the health situation. If the national incidence rate in France exceeds 200 cases per 100,000 inhabitants, the Health Pass will become compulsory from the age of 12, in addition to wearing a mask. 

To help all players get organized, the government has committed to announcing the implementation of the Health Pass several days in advance. The official announcement will be made by Tuesday for the following Saturday. 

The Health Pass will be controlled by QR-code using the Tous Anti Covid Verif application. The protocol provides for controls on people in ski lift sales offices, ski classes, and at the start of ski lifts.

The application recognizes QR-Codes issued in the European Union. Other people whose QR-code is not directly recognized by the application can go to French pharmacies to have their French Health Pass validated as long as they have been vaccinated with vaccines recognized by the EU.

 

The Morzine Tourist Office 

Sanitary measures at the Tourist Office 


- Information on sanitary measures is available at the tourist office. Wearing a mask is compulsory inside the tourist office.
- Important information (emergency numbers, weather forecast, lift openings, current events and activities) will be visible from outside the TO and various brochures will be downloadable by QR-codes (hiking guide, trail maps, restaurant guides, road bike guide, mountain bike guide…)
- Plexiglass windows at the Tourist Office front desk and in the Morzine Reservation office.
- One way plan and signs in the building.
- Floor marking to respect social distance in front of the welcome desk.
- Hand sanitiser gel at the entrance of the building (automatic terminal) and automatic hand disinfection station also available during the activities organised by the tourist office.
- Masks available on request at the front desk.
- Main door locked in the open position so that you don't have to touch it.
-Pratical guides in self-service with the "brochure touched, brochure taken away" principle. Other brochures will be distributed only at the front desk by the Tourist Office staff who regularly disinfect their hands.
- Removal of the self-service internet area (WIFI remains available outside, on the square in front of the Tourist Office).
- Total closure of the children's area.
- Elimination of certain seats on benches located inside the building in order to respect social distance.
 

Accommodation and booking

Risk free reservations


Morzine Réservation will refund all sums paid by the customer (excluding reservation fee) in the event of cancellation requested by the customer in the following cases :
- Lockdown
- Travel restrictions

These measures have to be in effect at the moment of your stay.
Official proof will be required for any request for refund.
In all other cases, the general cancellation conditions will apply.

To insure against further personal eventualities, Morzine Réservation has adapted special cancellation policies taking into account the Covid-19 pandemic, so that you can book your holiday with complete peace of mind. Full details are available here or call us on +33(0)4 50 79 11 57.

In addition, in the event of personal problems related to COVID-19, you have the option of subscribing to our optional cancellation / assistance / repatriation insurance (4% of the amount of the stay) which covers the following cases *:
- You are in quarantine because you are COVID-19 positive.
- You have COVID-19 and cannot travel after confirmation from your doctor.
- One of your relatives is seriously ill (hospitalization / death).
- Denied boarding due to temperature control.
* Refunds under the conditions of the cancellation insurance.
 
Please note that some activities usually available in the season may be canceled or limited by administrative decision. This does not constitute a reason for compensation or cancellation without charge.

To help us fight covid, please download the french anti-covid app
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