Privacy policy

The Morzine Tourist Office processes personal data (hereinafter referred to as “Personal Data”) concerning you in the context of your use of this website (hereinafter referred to as the “Site”). As the data controller, we respect your privacy and protect the personal data of users of our Site.

This policy is intended to inform you of the methods of collecting, processing, and using your Personal Data, and your rights regarding the protection of personal data under the applicable laws, notably Law No. 78-17 of January 6, 1978, on Information Technology, Files, and Freedoms (known as the “Data Protection Act”), in its latest version, and the GDPR (General Data Protection Regulation) in effect since May 25, 2018.

This Policy outlines the principles and guidelines for the protection of your Personal Data, including the data collected on or via the Site. The Morzine Tourist Office collects Personal Data (online, including by email, or offline), and this policy applies regardless of the mode of collection or processing.
The term “Personal Data” refers to any information relating to an identified or identifiable natural person. A person is “identifiable” if they can be identified, directly or indirectly, particularly by reference to an identification number or one or more elements specific to them. “Non-Personal Data” refers to information that does not allow for the identification of a person.

All Personal Data is stored exclusively in France by our web hosting provider:

IRIS Interactive
OVH SAS, 2 Rue Kellermann, 59100 Roubaix

The data controller of your Personal Data is the Morzine Tourist Office, 26 Place du Baraty, 74110 Morzine. Some technical services, such as Info Neige and Tourist Information Systems, are provided by our technical service providers: APIDAE and Lumiplan. According to Article 28 of the GDPR, these providers are bound by a strict confidentiality agreement, prohibiting any use of the data entrusted to them outside of the service contract. They are also required to implement technical and organizational measures that meet security and personal data protection requirements.

Personal Data

Personal Data may include the following: name, first name, postal address, email, phone number, company name, etc., and any other Personal Data deemed relevant for the purposes stated below.

Note to Site visitors and users: Some features and functionalities of the Site can only be used if you provide certain Personal Data to the Morzine Tourist Office when visiting or using the Site. You are free to provide all or part of your Personal Data. However, if you choose not to, this may prevent the successful completion of the purposes described below. Some services and functionalities of the Site may not work correctly, and you may be denied access to certain pages of the Site.

Cookies and other trackers

The Site may use cookies or other technologies to collect or store Personal Data. Cookies are text files stored and used to record Personal and Non-Personal Data regarding your browsing on the Site. Cookies can be permanent (remaining after you log out to be used on future visits) or temporary (disappearing as soon as you log out of the Site). The Morzine Tourist Office uses cookies to enhance your user experience, including:

• Enabling the service to recognize your device, so you don’t have to provide the same information multiple times to perform the same task.
• Recognizing your username and password so that you don’t have to enter them again on each page requesting them.

The Morzine Tourist Office uses cookies to analyze traffic and data on the Sites to:

• Measure the number of users of the services, making them easier to use and ensuring their quick responsiveness to your requests.
• Help the Morzine Tourist Office understand how users interact with the services to improve them.

The Morzine Tourist Office may also use third-party services to perform services on its behalf, notably to:

• Analyze your browsing habits and measure site/app audience.
• Analyze your interests and offer you targeted marketing or advertising offers.
• Allow you to share Site/App content with others on social networks or notify others about what you are viewing or thinking (e.g., the “Like” button on Facebook).

In this case, invisible “pixels” and cookies from these third-party providers may be used and stored. When transmitting information generated by these cookies, the cookie settings ensure that the IP address is anonymized before geolocation and storage. Our providers will use this information to evaluate your use of the Site, compile reports on Site activity for the Morzine Tourist Office, and offer better services and targeted advertising. They will not link your IP address to any other data they hold.

When browsing the Site, cookies are enabled by default, and data can be read or stored locally on your device. You will be notified the first time you receive a cookie, allowing you to accept or refuse it. By continuing to use the Sites, you explicitly accept the use of such cookies by the Morzine Tourist Office.

You can also configure your browser to refuse cookies systematically (including those for audience measurement purposes). However, if this is the case, some functionalities and features of the Site may not function properly, and you may not be able to access certain parts or services of the Site.

If you wish to modify or delete your information, please refer to Article 9: Your Rights. You can access your cookie management panel to configure the placement and reading of cookies.

Data retention

By data type:

• Civil status data (name, first name, postal address, etc.): maximum of 3 years.
• Connection data: maximum of 3 years.
• Location data: 48 hours.

We retain your Personal Data only for the necessary and proportional duration for which it was collected, i.e., a maximum of 3 years from the last interaction initiated by you. After these periods, your data will be permanently deleted or anonymized.

As stated above, you voluntarily provide your Personal Data. Personal Data is generally collected to meet the needs of the Morzine Tourist Office, such as improving its marketing and advertising efforts, better tailoring its products and services to customer needs, fulfilling legal reporting obligations, and similar activities. The Morzine Tourist Office collects and uses your Personal Data for its activities, notably for the following purposes:

We process your data, in whole or in part, for the purposes of:

• Managing and processing personal accounts;
• Handling and managing information requests;
• Managing newsletter subscriptions;
• Managing contest participation;
• Promoting partner establishments.

Subject to applicable local laws, by providing your email address, you explicitly authorize the Morzine Tourist Office to use it, along with other relevant Personal Data, to send you commercial or marketing messages. The Morzine Tourist Office may also use your email address for administrative or non-marketing purposes (e.g., to notify you of significant changes to the Site).

The “processing” of Personal Data includes, but is not limited to, the use, storage, recording, transfer, adaptation, analysis, modification, sharing, and destruction of Personal Data as necessary in accordance with legal requirements. All Personal Data collected is stored for a limited period, depending on the purpose of the processing, and only for the time stipulated by applicable law. All Personal Data collected is stored within mainland France.

The Site may provide links to third-party websites that may interest you. The Morzine Tourist Office has no control over the content of third-party sites or their practices regarding the protection of Personal Data they may collect. As a result, the Morzine Tourist Office disclaims any responsibility for the processing of your Personal Data by these third parties. It is your responsibility to inform yourself about the personal data protection policies of these third parties.

If you access the Site from a non-EU country where data collection, use, and transfer laws differ from those of the European Union, please note that by continuing to use the Site, which is governed by French law and corresponding terms of use and this Policy, you are transferring your Personal Data to the EU and consenting to this transfer.

Your Personal Data may be disclosed within the Morzine Tourist Office for the purposes stated in Article 3 of this Policy. The Morzine Tourist Office may transfer your Personal Data outside the European Union, provided that before doing so, it ensures that entities outside the EU provide adequate protection in compliance with applicable European laws. Should the Morzine Tourist Office become aware that a third party to whom Personal Data has been communicated (as outlined in Article 3) uses or discloses the data in violation of this Policy or applicable law, the Tourist Office would take reasonable steps to prevent or stop such use or disclosure.

You also have the right to authorize or refuse the use of your Personal Data for purposes other than those for which the data was originally collected. You can object to such use as explained in Article 9.

The Morzine Tourist Office may transfer your Personal Data to third parties if deemed necessary for technical reasons (e.g., third-party hosting services) or to protect its legal interests (e.g., asset sales, changes in control, or partial/total liquidation of the Tourist Office). Additionally, the Tourist Office may share your Personal Data with third-party partners when co-sponsoring events or joint marketing campaigns.

The Morzine Tourist Office may disclose your Personal Data if legally required or if it believes in good faith that such disclosure is necessary to comply with legal proceedings (e.g., a warrant, subpoena, or court order) or to protect its rights, property, or personal safety, or that of its clients or the public.

Where permitted by law, the Tourist Office may also share your Personal Data with third parties for marketing or targeted advertising purposes. Such transfers can occur over the Internet or any method deemed appropriate, in line with applicable laws and internal security policies.

Right to Access and Rectify Data
You have the right to access and correct your Personal Data. You may request corrections or updates if your data is inaccurate, incomplete, outdated, or unclear.

Right to Erasure of Data
You may request the deletion of your Personal Data under the following conditions:

• The data is no longer necessary for the purpose it was collected.
• You withdraw your previously given consent.
• You object to the data processing for legitimate reasons.
• The processing of the data is not compliant with applicable law.

However, this right cannot be exercised if retaining the data is legally necessary (e.g., for the establishment, exercise, or defense of legal claims).

Right to Restrict Data Processing
You can request the restriction of your data processing in certain legally provided situations.

Right to Object to Data Processing
You have the right to object to data processing when it is based on the legitimate interest of the data controller.

Right to Data Portability
As of May 25, 2018, you have the right to data portability for your Personal Data. This right applies to:

• Only your personal data (excluding anonymized or unrelated data).
• Declared personal data and operational data previously mentioned.
• Personal data that does not infringe the rights of others (e.g., protected by business confidentiality).

This right is limited to data processing based on consent or a contract, and to Personal Data you generated. Derived or inferred data is excluded.

Right to Withdraw Consent
When data processing is based on your consent, you may withdraw it at any time. The processing of your data will cease without affecting previous operations.

Right to Lodge a Complaint
You may file a complaint with the CNIL in France without prejudice to other administrative or judicial remedies.

Right to Set Post-Mortem Instructions
You may define instructions regarding the management of your Personal Data after your death, either with a certified third party responsible for ensuring these wishes are respected.

How to Exercise Your Rights
All the above rights can be exercised by:

• Sending a postal mail to: 26 Place du Baraty, with a copy of your ID and proof of address.
• Contacting us by email at info@morzine-avoriaz.com.

You will receive a procedure to verify your identity. Documents sent during this procedure will be destroyed, and any data collected will be permanently deleted afterward. Requests not following these directives will be ignored. We will respond to your requests within one month, which may extend by up to two months if necessary.

Exceptions
We may not be obligated to respond to your request for information if:

• You already have this information.
• The collection or communication of your data is legally required.
• It is impossible to provide the information.
• Providing the information would require disproportionate efforts.

The Morzine Tourist Office ensures the protection and confidentiality of Personal Data you choose to share to prevent unauthorized access, damage, or disclosure. Protective measures include physical, electronic, and organizational safeguards. However, despite these efforts, the Morzine Tourist Office cannot guarantee infallible protection due to inherent risks in data transmission.

Only authorized personnel within the Tourist Office and its service providers have access to your Personal Data, and they are subject to strict confidentiality obligations.

It is also your responsibility to maintain the confidentiality of your login information and close your session on shared devices.

Despite reasonable efforts, no technology can be entirely infallible. If you suspect a breach or misuse of your Personal Data, please contact the Morzine Tourist Office at info@morzine-avoriaz.com. Any complaints will be handled in accordance with this Policy and applicable law.

For any questions about this Policy or to request updates or deletion of your Personal Data, please contact us at info@morzine-avoriaz.com.

This Policy may be updated based on the needs of the Morzine Tourist Office or legal requirements. We encourage you to check for updates regularly.

Last modified: August 14, 2024